ofpa.info is a service of ROSES ITALIA SRL. Registered office: Via Tiziano, 32 – 20145 Milan VAT number: 05510740961
These conditions of sale are concluded, on the one hand, by the company ROSES ITALIA SRL through the website ofpa.info and, on the other other, by any natural or legal person who wishes to make a purchase through the website ofpa.info
Article 1 – Summary of contents
These general conditions of sale have the purpose of defining the contractual relationship with the company ROSES ITALIA SRL through the commercial site ofpa.info, as well as the conditions applicable to any purchase made, whether by a professional or a private individual. The acquisition of a good or service through this site implies full acceptance of these general conditions of sale.
These general conditions of sale will prevail over any other general or specific conditions not expressly approved by company ROSES ITALIA SRL. The latter reserves the right to modify its conditions of sale at any time, in which case the conditions applied will be those in force on the date of your order.
Article 2 – Characteristics
The products offered are those that appear on the siteofpa.info. These products are available while supplies last. The photographs on the website ofpa.info are as accurate as possible, but cannot under any circumstances be faithfully identical to the product delivered; ROSES ITALIA SRL ensures the order based on the seasons and daily arrivals. In the event of availability problems, ROSES ITALIA SRL reserves the right to replace a product with another in season and of at least equivalent quality without notice.
ROSES ITALIA SRL undertakes to do its best to ensure that the delivered floral product resembles as much as possible the photograph of the chosen floral product, in particular with regard to the shape, the dominant color and the dominant flowers, and in compliance with the chosen formula price.
Thanks to important Daily arrivals our flowers and foliage are extremely fresh. Bouquets and compositions are created in our laboratory or in our boutiques without using other florists in order to guarantee continuous quality control.
We reserve the right not to attach messages containing vulgar, defamatory, obscene, sexist, offensive or racist.
Article 3 – Delivery
ROSES ITALIA SRL delivery:
- fresh roses and stabilized roses in Milan and the Milanese hinterland;
- only roses stabilized in the rest of the national territory.
Deliveries are made to the address indicated in the order form. For any other destination, contact us via email. Deliveries outside the area are not possible.
Deadlines
The website ofpa.info automatically suggests the first available date based on the destination address and the product chosen.
For deliveries of fresh and preserved rosesin Milan and its surroundings:
Orders placed by the Buyer are delivered on the day and in the time slot hours selected by him. It being understood that the Buyer will be able to choose a delivery date and a 4-hour time slot.
For deliveries of stabilized roseson the rest of the Italian national territory, when operational|| |222:
Orders placed by the Buyer are delivered via express courier. The products are entrusted to our logistics partners 24 or 48 hours before the requested delivery day. We recommend taking due caution when choosing the delivery date.
Absence of the Recipient during delivery
– Milan and its surroundings: in case of absence of the Recipient, our logistics partners will follow the instructions provided at the time of the order (home storage, delivery to the custodian, neighbor, etc.). In the event that no instructions are delivered and in the event of impossibility to reach the customer and/or the recipient due to circumstances not directly attributable to ROSES ITALIA SRL and its logistics partners, the customer will not be entitled to any refund. The customer will be contacted to reschedule a new delivery with the addition of the standard shipping cost.
– For the rest of the Italian national territory, in case of absence or impossibility of delivery, the order will be redelivered on next morning or deposited at a retransmission point within 24 hours.
Special cases: special dates
During holiday periods such as Valentine's Day, Women's Day, Mother's Day, May 1st, Christmas, All Saints' Day, ROSES ITALIA SRL will allow the Buyer to indicate their desired delivery times and dates, making every effort to satisfy the request. If, however, these requirements cannot be met due to excessive demand, ROSES ITALIA SRL will inform the Buyer without delay and will propose another delivery interval by telephone, undertaking in any case to allow the Buyer to benefit from a delivery at the latest the following day.
ROSES ITALIA SRL undertakes to inform you via email in the event of refusal of delivery by the recipient.
ROSES ITALIA SRL declines all responsibility in the event of an error in the recipient's contact details with consequent impossibility of insuring your order and in cases of force majeure (strikes, demonstrations, bad weather, accidents, etc. ).
Special cases: public places
Orders to be delivered to public or large places such as hospitals, hotels, residences, businesses, universities, sports complexes require very detailed information as e.g example telephone number, office or department of competence, opening hours to the public.
ROSES ITALIA SRL will attempt delivery in compliance with the regulations of each building. In this case ROSES ITALIA SRL cannot be considered responsible for non-compliance if these organizations were to prevent delivery by third parties.
Article 4 – Price
The prices that appear on the website www .ofpa.info are prices in euros inclusive of VAT (all taxes included) taking into account the VAT applicable on the day of the order; any change in the rate can be passed on to the price of the products. We reserve the right to modify these prices at any time: the price indicated in the catalog on the day of your order will be the only one applicable.
Article 5 – Order
To place an order , please:
- Fill in the identification form on which you will indicate all the requested data; we ask you to be as complete as possible in your contact details or those of the person to whom you intend to send your order (name, address, telephone number but also intercom, floor, etc.);
- Fill out the online order form indicating all the references of the chosen products;
- Validate your choice of products;
- Make the payment under the conditions expected;
- Confirm your order and the related payment.
The confirmation of the order entails the acceptance of these conditions of sale, the validation of perfect knowledge of them and the renunciation of make use of its own purchasing conditions or other conditions. All data provided and recorded confirmation will constitute proof of the transaction. The confirmation will be valid for signing and accepting the transactions. We will send you the confirmation of the registered order via e-mail. The conclusion of the sales contract will take place only in the event of acceptance of the order. ROSES ITALIA SRL reserves the right not to record a payment and therefore not to confirm an order. You are responsible for your order and the data announced binds you once the order has been validated.
If incorrect or incomplete information is provided when placing the order, ROSES ITALIA SRL will not be able to guarantee delivery and no refund will be provided. The customer will be contacted to reschedule a new delivery with the addition of the standard shipping cost.
Once the order has been placed, it is possible to cancel it within 3 working days of delivery with a full refund of the expense made.|| |250
Articolo 6 – Pagamento
The price is payable at the time of the order.
To guarantee maximum security of electronic payments (Credit Card and PayPal) carried out on ofpa.info, ROSES ITALIA SRL relies on the seriousness and certified quality of Stripe, a platform specialized in the field of electronic commerce. ROSES ITALIA SRL never has access to your banking details. Your credit card details and their insertion are managed by Stripe's secure server, guaranteeing very high security standards.
Article 7 – Complaint
In the event of a complaint, we invite you to send us a photograph of the product upon receipt so that we can evaluate the defect. The product will then be replaced if necessary.
Article 8 – Privacy
The information on privacy is contained in the Information on the processing of personal data which is an integral part of these General Conditions of Sale. Before proceeding with the transmission of the order and, therefore, with the conclusion of the purchase contract, the Customer is required to carefully read the information on the processing of personal data. This information is made available to the Customer through the "Personal data protection" section of the Site, which can be reached via the link of the same name in the footer of the Site, as well as via the appropriate link during the purchase process. The Customer is allowed to store and reproduce them.
Article 9 – Mediation
In the event of a dispute, the Customer must send their complaint by registered letter with return receipt to the headquarters or by e-mail with reading confirmation to the e-mail address of ROSES ITALIA SRL.
After a period of fifteen (15) calendar days from validation of the order by ROSES ITALIA SRL, no complaint will be taken into consideration.
In case of failure of the complaint with ROSES ITALIA SRL or in the absence of a response within ninety (90) calendar days from the date of the complaint, pursuant to the Regulation (EC) 524/2013, the European Commission provides a free platform for the out-of-court resolution of online disputes for electronic contracting (http://ec.europa.eu/consumers/odr/) to which the parties can submit voluntarily, through the intervention of the so-called Dispute Resolution Body, which acts as an intermediary between the parties.|| |261
Link al modulo di reclamo: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=IT
Link to the organism search engine for dispute resolution:https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2
Article 10 – Dispute
These online sales conditions are subject to Italian law. In the event of a dispute, jurisdiction is assigned to the competent courts of Milan, despite the plurality of defendants or the request for guarantee.
Article 11 – Intellectual property
ROSES ITALIA SRL is the owner of the website ofpa.info
This site in its entirety is protected by intellectual property. The reproduction, download, copy, representation, even partial, of any element of the site (logo, trademark, photograph, text, etc.) is prohibited.